Shipping Policy
International Express Service Terms Overview
Service Overview:
This shipping policy applies to all large items sent through our international express service. We are committed to providing efficient and reliable shipping services, but we remind customers that international shipping may be affected by a variety of factors, such as weather conditions, customs inspections, and logistics delays.
Deliverable Countries:
Our services cover most countries and regions in Europe and America. Below is a list of some of the countries and regions we serve, along with the corresponding first two digits of the postal code division information. For service details of other countries or regions, please consult customer service.
Germany
All Areas: The range of the first two digits of the postal code is 01-81, 89-99, 82-88
France
All Areas: The range of the first two digits of the postal code is 01-03/05-07/13/14/16-19/21/22/25-31/33–45/47/49/51-63/66-74/76/79-80/82-86/88-
Spain
Zone 1: The range of the first two digits of the postal code is 01,03,08,09,12,15,17,20,22,24,25,26,27,28,30,31,32,33,34,39,43,46,48,50,02,04,05,06,13,14,16,18,19,23,29,36,37,40,41,42,44,4
Zone 2: The range of the first two digits of the postal code is 07,10,11,21, 35, 38 (Island 07 additional 6 CNY/KG. Islands 35, 38 in addition to 14 CNY/KG minimum consumption of 200 KG)
Italy
Zone 1: The range of the first two digits of the postal code is 10-46,50-53,55,56,59,00-06,47,48,54,57,58,60-67,70,72,75,76,80-84,86,
Zone 2: The range of the first two digits of the postal code is 08, 09,71,73,74,85,87,88,89,90-98, (Island +5 CNY/kg)
Netherlands
All Areas: The range of the first two digits of the postal code is 22,26-42,47-70,73,77-82,10-21,23-25,43-46,71,72,74-76,83-99
Belgium
All Areas: The range of the first two digits of the postal code is 10-26,28-51,53,55,56,60-62,64-66,69-71,73,75-80,82,83,85,87,88,90-99, 67,68,84,86,89,
Czech Republic
All Areas: The range of the first two digits of the postal code is 60-64,66,69-75,77-79,10-19,25-41,43,44,46,47,50,51,53-59,67,68,76,
Austria
All Areas: The range of the first two digits of the postal code is 10-13,20-28,30-37,39-54,56,57,60,61,64,67-75,80-85,94,38,55,62,63,65,66,86-93,95-99
Poland
All Areas: The range of the first two digits of the postal code is 00-17/20/23-26/28-36/38-78/80-99/18/19/21/22/27/37
Luxembourg
All Areas: The range of the first two digits of the postal code is 10-99
Denmark
All Areas: The range of the first two digits of the postal code is 10-36,40-44,46,47,50-58,60-99, 37,45,48,49,59,77,
Hungary
Zone 1: The range of the first two digits of the postal code is 10-12,15,20-48,50-54,56-87,90-99
Zone 2: The range of the first two digits of the postal code is 49,55,88,89,
Bulgaria
All Areas: The range of the first two digits of the postal code is 10-18,20-39,57,40-56,58-99,
Portugal
All Areas: The range of the first two digits of the postal code is 10-29,70-72,74-76,79, 30-38,40-54,60-64,73,77-78,80-89
Finland
Zone 1: 00-06,08-16,20,28,29,33,36,37,40,45-50,53,54,60,07,17-19,21,23-27,30-35,38,39,41-44,51,52,55-59,61-74,76-
Zone 2: The range of the first two digits of the postal code is 22,75,85,86,89,92-95,97-99
Order Processing Time:
Orders placed on weekdays (Monday to Friday) will be shipped within 24 hours. Orders placed on weekends will be shipped on the next Monday. For special cases or requirements, please inform us in advance.
Logistics Transit Time:
Our goal is to complete the delivery of large items within 45-65 days. Due to various uncontrollable factors, the actual delivery time may vary, and we cannot guarantee that every package will arrive within the specified time.
Influencing Factors:
Weather Conditions: Extreme weather may cause shipping delays.
Customs Inspection: Customs inspection processes and times in different countries may affect delivery time.
Logistics Delays: Uncontrollable factors that may occur during transportation may cause delays.
Special Item Restrictions:
According to international transportation regulations, the oil required for generator start-up cannot be transported through our logistics service. Customers need to purchase it locally.
Shipping Cost Explanation:
Once you have added the product to your shopping cart and entered your address, you will be able to view the specific shipping cost. If the shipping cost is not displayed in your order, please contact our customer service team to obtain the most accurate shipping quotes and related terms. Our team is ready to provide you with detailed information to ensure you have a clear understanding of all shipping expenses associated with your purchase.
Customer Notice:
- Once the package arrives at the destination country, we will notify the customer by email or SMS.
- It is the customer’s responsibility to schedule a delivery with the freight carrier, and specific dates, times, or deadlines cannot be set.
- Customers are required to accept delivery at least 2 days after the freight carrier arranges the delivery.
- Failure to schedule a delivery will result in additional charges, which are the responsibility of the customer.
- Re-delivery charges and/or freight storage fees incurred due to missed appointments will be the responsibility of the customer.
- If a customer is unable to arrange to receive or pick up their ordered product and the product is returned, it will be considered a return, and the customer will be responsible for all shipping and return charges.
- Upon delivery, please inspect all equipment before signing the delivery receipt. Confirm the name and address, and ensure that you have received the correct items, the correct quantity, and that all items are undamaged.
Additional Fees Explanation:
Additional fees will apply in the following situations: incorrect address, missed delivery appointment, refusal of undamaged delivery, redelivery, re-shipping, service area surcharge, congested city delivery fee, mountain delivery, rural area, island delivery, use of ferry or sea taxi, government delivery, military delivery, additional storage charges, special size trucks, storage unit fees, restricted access, construction site charges.
International Customs, Duties, and Taxes:
All international shipments are subject to import duties, fees, and taxes of the